Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
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15,000 trained professionals
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250+ locations worldwide
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Fortune 500
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Globally unified systems
Job Description
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Ensure smooth and timely freight process flow
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Ensure accurate and timely data entry into our operating system
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Ensure exceptions are monitored and actioned timely
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Ensure accurate and timely client and vendor billing
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Track and trace Drayage Management and/or Air Import files as required
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Ensure timely clearance and delivery of freight to customer for Import shipments
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Ensure documents are sent to customer or broker for customs purposes in a timely manner
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Interact with our customers in arranging their international shipments, meeting customer service standards
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Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
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Meet KPI standards, as per the company’s procedures
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Understand department process flow, constantly looking for areas of improved efficiency
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Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
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Overseas communications, timely responses to emails and requests (internal and external)
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Ensure all customers' standard operating procedures are followed and updated
Qualifications
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6 months to 1 year related experience and/or training; or equivalent combination of education and experience
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Understanding of air and ocean documentation process a plus
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Understanding of Final mile drayage process a plus
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Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
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Pro-active, strong organizational skills
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Proficient with Microsoft Office (Excel, Word, PowerPoint)
Additional Information
Expected salary: $24-$27/hour
All of your information will be kept confidential according to EEO Guidelines.