It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
The Payments Services Support Specialist is a business-essential role that assists customers and Business Units with merchant account changes and financial questions around billing, fees and reconciliation. We are looking for a talented bilingual specialist (French / English) to join our team.
Primary Responsibilities:
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Develop understanding of internal/external systems and features we support.
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Provide first-class customer support via phone, email, and ticketing.
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Maintain accurate records of customer interactions and transactions, including detailed notes on inquiries, issues, and resolutions.
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Validate and execute requests for changing and confirming Banking, Funding, customer contact information.
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Assist customers with reconciliation of batches, statements, deposits, and funding.
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Answer questions around billing, fees, and pricing.
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Manage communications between portfolio companies, clients, and third-party vendors.
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Resolve escalated issues within published timeframes.
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Cross train to support other functions within the department as business needs require.
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Perform other duties as assigned.
Primary Qualifications:
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Bilingual in French and English
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Strong ability to problem-solve
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Previous experience working in a customer service, technical troubleshooting position
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Familiarity with payment device operation and technical support a plus
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Communicate effectively with customers to identify needs and provide solutions
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Minimum one (1) year of merchant and/or payment industry peferred
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Excellent communication skills, both written and verbal
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Solid organizational and time management skills
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Sound judgment, strong problem solving and analytical skills
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High motivation and attention to detail
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Efficiency and attention to take ownership of actions and initiative
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Ability to learn quickly and to work both independently and as part of a team
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toward the achievement of client and team goals
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Must have good Microsoft office skills with a working knowledge of Word and
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Excel
Final candidate must be able to pass a background check.
Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
- Medical
- Extended Health and LTD plan
- Dental
- Vision
- RRSP (with employer match)
- Health Spending Account
- Flexible paid time off
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.