This is a remote work-from-home position most of the time; however, we do require that you live in the Colorado front range because there may be times that you will need to work at our office in Louisville, CO 80027.
Would you enjoy delighting people with the best natural spring water in Colorado?
If so, we have the position for you:
Eldorado Natural Spring Water, located in Louisville, CO, is seeking a Customer Advocate to join our Customer Service Team. Eldorado Natural Spring Water is a leading provider of natural spring water in the Rocky Mountain Region. We believe that Customer Service is more than just answering questions; our Service Teams are one of the reasons for our success. You’ll love this role if you love helping others. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making our customer-centric company successful. The starting wage for this position is $18.11 + commissions . Potential for growth, happiness, and a career are waiting for you here at Eldorado.
We are a fast-growing local company, founded by three childhood friends with a dream to provide the best quality natural spring water in Colorado!
A Day in the Life:
- Respond to and resolve a high volume of customer questions through phone calls, emails and chats ; keep clear records and process transactions and data entry.
- “Sell” water product that sells itself with amazing quality and brand recognition (ask around—we bet you know a few folks who love Eldorado Natural Spring Water).
- Delight existing and create new customers with great service and care.
You Are Good at This:
- Working one-to-one with customers on the phone to help them love their delivery service.
- You are comfortable with helping customers with both billing and service questions.
- Working within a fast-paced customer service team.
You Are Extra Good at This:
- You have rare people skills which allow you to get out in front of problems and proactively help customers with potential issues.
- Making people feel important and heard.
- You have excellent verbal and written communication skills
- Bilingual a plus!
We Really Need (also known as REQUIRED):
- Pre-employment drug screen required
- High school or comparable diploma
At Eldorado Natural Spring Water:
We offer great training and mentoring, matching 401K (up to 4%), solid health and dental plans, and free water! You also receive free access to our spring-fed pool in Eldorado Springs Canyon in the summertime.
We develop people. We care about people. Come and find a career with us!
Job Type: Full-time M-F 8:30 am - 5 pm
Salary: $18.11 to $19.20 /hour + commissions
Remote Work
The office staff is currently working full-time remotely from home. You will need to have the technology and the ability to work remotely from home or from the office in Louisville, CO as needed.
We primarily use a custom program and will provide training (hybrid training, in person and virtually). Experience with MS Outlook, Word, Excel, Google Sheets/Doc’s would be great!
Please submit your resume no later than June 17, 2024
Job Type: Full-time
Pay: $18.11 - $19.20 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Are you able to work remotely from your home, and work at the office in Louisville, CO during training and as needed?
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Louisville, CO 80027: Relocate before starting work (Required)
Work Location: Hybrid remote in Louisville, CO 80027