Job Details
Front of House Supervisor - Vernon
Crystal Springs Kites - 2 Chamonix Drive, Vernon, NJ 07462
The Front of House Supervisor is responsible and accountable for all dining services, and assumes complete responsibility for the restaurant as necessary. The supervisor works to ensure that all activities are consistent with and supportive of the restaurant’s business plan. The supervisor ensures all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions.
The responsibilities of this position consist of, but are not limited to the following:
Support manager in daily operations of dining outlet through developing a high energy, guest service focused team through leading employees in customer service and managing resources
Monitor guests/ members service and dining experience and take action to ensure service goals and satisfaction levels are attained
Support and demonstrate dining room standards, ensuring that guest service is always in the forefront of the restaurant and implementing plans to improve service levels with measurable goals and benchmarks
Collaborate with chef to improve food expediting process for Lunch and Dinner
Maintain a strong presence by visiting every table at least once during the experience
Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.
Ensure that all guests feel welcome and are given attentive, friendly, and courteous service at all times
Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards
Achieve company objectives in sales, service, and quality, appearance of facility, sanitation, and cleanliness through training of employees and by creating a positive and productive working environment
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
Fill in where needed to ensure guest service standards and efficient operations are always meeting guest expectations
Continuously strives to develop staff in all managerial and professional areas and follow up opening & closing check lists
Maintain regular attendance in compliance with Crystal Springs Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Communicate necessary information to staff, peers and superiors with energy and enthusiasm including running energetic, informative daily lineups
Engage and coach employees in job performance
Ensure safety standards and goals are practiced and attained
Ensure company policies and work rules are followed
Physical Demands:
Endures various and repetitious physical movements throughout the work areas
Reach high areas, hard-to-reach corners, forward bending and kneeling, and lifting
When necessary, remain stationary for long periods throughout the work shift
Satisfactorily communicate with guests, management, and co-workers to their understanding
Work safely in confined spaces
Must be able to work outside in extreme temperatures like (32°F) and (90°F), possibly for 20 minutes to 1 hour
Must be able to bend, stoop, squat, and stretch
Must be able to push and pull equipment up to 100 lbs
Requires listening and hearing ability and visual acuity
Talking and hearing occur continuously in communicating with guest
Requires manual dexterity to use and operate all necessary equipment
Requirements:
Must have evening, weekend, and holiday availability
Must have a flexible schedule to meet Hotel needs
Enjoy Crystal Springs Employee Perks!
Discounted Minerals Sports Club Membership
30% Dining/Retail Discount
30% Spa Discount
Discounted Stays at the Hotels
Discounted admission to Events & Festivals
Complimentary Golf
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person