Peraza Dermatology Group is looking for a Call Center Representative. This individual is a liaison between our dermatology office and its current and potential patients and clients. The successful candidate will be able to effectively solve or direct patient issues, questions, and complaints; keeping customer satisfaction at the core of every decision and behavior. This position is in a high volume, fast-paced, and expanding medical practice.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Register new patients and provide new patient information and patient portal link
- Reliably enter and record updated health insurance, referral, and copayment information
- Keep records of all conversations in our call center database in a comprehensible way
- Schedule appointments correctly and appropriately
- Assist Front Office check-in and check-out areas when needed
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- At least one year medical office experience is preferred
- Strong phone and verbal communication skills along with active listening
- Familiarity with EHR systems and practices
- Patient and client focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Candidate must have excellent computer and typing skills and be willing to travel between offices in Claremont, Lebanon and New London, New Hampshire as well as Windsor, Vermont.
Masking is required by all patients and staff at Peraza Dermatology Group.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
Experience:
- Customer service: 3 years (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 3 years (Preferred)
Work Location: Multiple locations