Secure Agency specializes in full service Property & Casualty, Health & Benefits insurance services. We work with top-rated insurance carriers who offer a variety of coverage options and competitive price points. Our family of specialists will find the right product to protect you, your loved ones and your assets.
The candidate would be responsible for servicing clients on existing insurance policies, in addition to quoting and issuing new business insurance policies. Miscellaneous clerical/office-support responsibilities. Candidate must have strong interpersonal skills, in addition to knowledge/experienced used of computers. Candidate will be responsible to take calls directly from clients and process policy changes into multiple insurance company systems.
Requirements
Excellent oral, written, and inter-personal communications skills.
Outstanding customer service skills.
Goal-oriented with a focus on achieving team success.
Excellent time management and organizational skills.
Ability to work in a team environment.
Competitive spirit with a positive and coachable attitude.
Experience with computer programs. Efficient typing skills.
Ability to complete multiple tasks simultaneously.
Ability to work comfortably in a fast-paced environment.
Responsibilities
· Provide top-tier customer service.
· Constant learning and navigation of multiple insurance providers.
· Data entry changes and processing.
· Answering questions and resolving concerns for the customer over the phone and via email.
· Employ creative problem-solving skills to assist the customer
· Provide issue resolution for customer concerns dealing with service appointments and questions about their vehicle
· Consistently exhibit a patient and friendly demeanor with the customer
· Manage through multiple systems, programs, and screens simultaneously
· Accurately maintain customer database and ensure all records are updated
Minimum of High School Diploma, or equivalent. College Degree or currently pursuing preferred.
Michigan Property & Casualty License Required
Prior Insurance experience preferred; not necessary.
Job Type: Full-time
Pay: $32,662.00 - $35,584.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
Ability to commute/relocate:
- Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer service in Property and Casualty industry?: 2 years (Required)
License/Certification:
- Michigan Property & Casualty License (Preferred)
Work Location: In person