G2 Secure Staff is expanding and looking to add to the Passenger Service Agent Supervisor operations in Charlotte Douglas International Airport(CLT)
Title: Passenger Service Agent Supervisor
Pay Rate: $21.00 per hour
Job Type: Customer Service
The Passenger Service Agent Supervisor isresponsible for monitoring and directing passenger services staff members, including ticket desk agents, information desk staff, and check-in staff. Ensure employees perform their duties on time.
What does a Passenger Service Agent Supervisor do?
· Supervise and lead current passenger assistant agents
· Reads and understands letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International and domestic destinations) from reference documents
· Provide leadership and direction to employees to help deliver general information to passengers, give directions and flight information
· Utilize appropriate communications channels and maintain records, reports, and files as required
· Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks
· Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
· Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
· Miscellaneous duties as assigned
What skills are required to Join the Team?
- Minimum 1-year experience in the airline industry (Highly preferred)
- Minimum 2-year supervisor experience with direct reports (Highly preferred)
- Must be at least 18 years of age (Required)
- Driver’s License (Required)
- Proficiency with Excel and Microsoft software
- Pass an extensive post-offer pre-employment drug test, background check and criminal history record check required to obtain access to airport security identification display areas (SIDA)
- Ability to work nights, weekends and holidays to serve airline passengers (Required)
Language Skills:
· Ability to communicate effectively in the English language
· Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
· Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
· Must also possess and utilize effective listening skills
Why G2:
· Healthcare Benefits
· PTO Paid Time Off Benefits
· Company Matched 401k Options
· Employee Discount Program
· Employee Assistance Program
G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.
EOE/M/F/D/V/SO
This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Ability to Relocate:
- Charlotte, NC 28208: Relocate before starting work (Required)
Work Location: In person