Job Description:
We are seeking an entry-level Help Desk Specialist with a strong IT background that is able to work in a team setting and independently. This person must have knowledge of Active Directory and O365. This position also resolves and responds to level three support tickets in the ticketing system.
Responsibilities:
· Maintains all telecommunications and computer resources
· Performs services for daily network, PC and helpdesk operations
· Implements user requests within scope of overall IT plan
· Helpdesk specialist will ensure that end users receive quality support with a high degree of customer satisfaction, technical expertise and timeliness for a high volume of customer support requests
· Involved in all procedures related to the identification, prioritization and resolution of end user help requests to the help desk via telephone, website, and e-mail to ensure courteous, timely, and effective resolution of end user issues
· Tracks and analyzes trends in help desk requests
· Implements appropriate training programs to ensure that staff receives tools and training needed to successfully perform job duties
· Participates in after-hours support for business-related critical issues as required
· Performs additional duties as assigned
Education:
Associates Degree/certificate in related field
Experience: Minimum:
· 1-year of relevant/technical experience
· Experience working in the healthcare industry preferred
· Call center experience preferred
· Experience with Microsoft Office O365 and Connectwise Manage
Knowledge, skills and abilities:
· Computer literate including proficiency with Microsoft applications (Access, Excel, Word, Outlook)
· Knowledge of application and work flow process programming technologies
· Excellent verbal and written communication skills with the ability to effectively communicate
· Ability to work in a team environment
Job Type: Full-time
Pay: $30k-$47k annually
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8-hour shift
- Day shift-after hours as needed
- Monday to FridayJob Description:
We are seeking an entry-level Help Desk Specialist with a strong IT background that is able to work in a team setting and independently. This person must have knowledge of Active Directory and O365. This position also resolves and responds to level three support tickets in the ticketing system.
Responsibilities:
· Maintains all telecommunications and computer resources
· Performs services for daily network, PC and helpdesk operations
· Implements user requests within scope of overall IT plan
· Helpdesk specialist will ensure that end users receive quality support with a high degree of customer satisfaction, technical expertise and timeliness for a high volume of customer support requests
· Involved in all procedures related to the identification, prioritization and resolution of end user help requests to the help desk via telephone, website, and e-mail to ensure courteous, timely, and effective resolution of end user issues
· Tracks and analyzes trends in help desk requests
· Implements appropriate training programs to ensure that staff receives tools and training needed to successfully perform job duties
· Participates in after-hours support for business-related critical issues as required
· Performs additional duties as assigned
Education:
Associates Degree/certificate in related field
Experience: Minimum:
· 1-year of relevant/technical experience
· Experience working in the healthcare industry preferred
· Call center experience preferred
· Experience with Microsoft Office O365 and Connectwise Manage
Knowledge, skills and abilities:
· Computer literate including proficiency with Microsoft applications (Access, Excel, Word, Outlook)
· Knowledge of application and work flow process programming technologies
· Excellent verbal and written communication skills with the ability to effectively communicate
· Ability to work in a team environment
Job Type: Full-time
Pay: $30k-$47k annually
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8-hour shift
- Day shift-after hours as needed
- Monday to Friday
Job Type: Full-time
Pay: $14.42 - $22.59 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person