Bilingual Customer Service Representative
Would you like to Work for one of the most admired companies in Alpharetta, GA
Our company believes that each employee contributes directly to the growth and success of the business. This is a permanent job to hire opportunity, with good attendance and a magnificent work ethic. Which can lead to a long and rewarding career with numerous opportunities for advancement.
As a customer service representative, you must possess strong interpersonal and communication skills, both oral and written to present ideas and information in a clear, concise, professional, and courteous manner.
What you will do:
- Furnishes general and detailed information to customers regarding water services, billing inquiries and account information.
- Receives and processes requests for service installations, connections, discontinuance or changes in service and issues appropriate work orders, discontinuance orders, and final bills using the database system.
- Completes contract forms, determines charges for services requested, prepares change of address records and ensures appropriate documentation is maintained.
- Adjusts and processes customer complaints; provides recommendations on resolutions of customer complaints on complex matters requiring timely resolutions.
- Computes rebates and adjustments on bills; Maintains new routing plats and construction quote request for service; operates mail extracting and cash posting equipment to receive and process customer bills and routes and receives general incoming mail.
Educational And Experience Requirements
- High School Diploma
- Customer service experience preferred but not required
- Clear understanding of Microsoft Office applications
- Fluent in both English and Spanish
Knowledge, Skills, And Abilities
- Exceptional customer service attitude to ensure customer needs are met
- Ability to communicate clearly and effectively via various communication platforms
- Possess the necessary knowledge to make informed business decisions
- Knowledge of other company databases/software
- Ability to work in a team environment and independently
- Comfortable speaking on phone to external customers and sales force
Skill Requirements
- Typing/computer keyboard
- Utilize computer software (specified above)
- Retrieve and compile information
- Verify data and information
- Organize and prioritize information/tasks
- Operate office equipment
- Verbal communication
- Written communication
- Research, analyze and interpret information
- Basic mathematical concepts (e.g. add, subtract)
Physical Requirements
- Sitting for extended periods
- Extended periods viewing computer screen
- Walking
- Reading
- Speaking
- Hear/Listen
- Maintain regular, punctual attendance
- Writing
Hazards
- Normal office environment - Work from home station
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Work from home
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: Hybrid remote in Alpharetta, GA 30005