Job Overview: The Service Manager will oversee the maintenance and repair services provided to our customers, ensuring high levels of customer satisfaction and efficient operations. This role requires managing a team of 10 pool technicians and service staff, coordinating service activities, and ensuring quality and compliance with industry standards. The ideal candidate will be a problem solver with excellent people skills, capable of operating well under pressure and managing multiple tasks simultaneously. Key Responsibilities: 1. Supervising Staff: o Manage and supervise a team of pool technicians and service staff. o Schedule and assign work orders to service personnel. o Train and mentor staff on best practices and company policies. 2. Customer Service: o Handle customer inquiries, complaints, and service requests. o Ensure high levels of customer satisfaction by providing timely and efficient service. o Conduct site visits to assess service quality and address customer concerns. 3. Operations Management: o Coordinate and oversee all service operations, including pool maintenance, cleaning, and repair. o Manage inventory of pool supplies and equipment, ensuring necessary materials are available. o Develop and implement service procedures and protocols. 4. Technical Expertise: o Stay updated on the latest pool technology, maintenance techniques, and industry trends. o Provide technical support and guidance to technicians and customers. Qualifications: o Familiarity with pool office management is a plus but not required. o A background in the pool industry is a plus but not required. o Ability and willingness to learn and train others. o Must have thick skin and operate well in a fast-paced environment. o Strong people skills and the ability to escalate situations if a customer has a service issue or complaint. o Problem solver who can take control of situations without panicking. o Management background with experience managing a team of at least 10 people. o Ability to multitask and prioritize time effectively. o Knowledge of or willingness to learn routing. o Experience in taking orders from customers, finding the right person in the company to do the job, and coordinating service calls. o Skilled in scheduling services, follow-ups, and inventory management. o Proficiency with learning new software. o Ability to remain calm under pressure and handle tough customer interactions. o Supportive team player with opportunities for growth within the company. What We Offer: · Comprehensive training by our team. · All necessary resources to learn and excel at the job. · A very supportive team environment. · Opportunities for exponential growth.
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
Shift:
- 12 hour shift
- 8 hour shift
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Queenstown, MD (Required)
Ability to Relocate:
- Queenstown, MD: Relocate before starting work (Required)
Work Location: In person