Hi Team,
Job Title: Customer service representative
Duration: 18 months with possible extension or possibly conversion
Location: Remote
Description:
- Provide Customer support in an independent work environment, be the customer-facing voice and develop creative solutions to customer issues Provide proactive updates on order status to accelerate billing process Determine when hospital request requires escalation based on complexity of request or high priority need Solve customer complaints and document them in the CRM system Effectively.
- Coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met.
- Provide phone support for inquiries from sales and healthcare professionals.
- Engage, interact, and respond in a prompt, accurate, courteous, and poised manner in order to encourage positive business relationships.
- Process all work in accordance with relevant working practices and standard operating procedures.
- Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology.
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
- Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax. Research responses with sales. •
- Prepare product or service reports by collecting and analysing customer information.
- Potential specialized rep for CSR’s or POC’s.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Job Types: Full-time, Contract
Pay: $16.00 - $17.24 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- SAP: 2 years (Required)
- Salesforce: 2 years (Required)
- Sales support: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: Remote