We are a team of music lovers, who are dedicated to one singular mission: delivering the very best online shopping experience in the audio industry. We feel that there is nothing more fulfilling than creating a high-performance system on a budget with carefully selected used components, speakers and cables.
Requirements:
· Understanding of and professional experience with audio systems
· Experience setting up, troubleshooting and optimizing 2 channel HiFi systems including turntables, hi res streaming, tube and solid state application and all associated cabling for maximum performance
· Sales experience
· Excellent communication skills - written and verbal
· Computer proficiency
· Teamwork- we work as a team to resolve issues and improve processes
Specifically, we need a dedicated, reliable person to:
· Provide world class technical support for a wide range of HiFi audio products
· Answer customer questions from ecommerce marketplaces
· Multitask with changing needs based on volume of customer inquiries
· Help with all aspects of the Customer Support team
· Interact with vendors to resolve customer issues
·Provide customer support over the phone, email, live chat
Looking for an experienced professional to assist our team in offering a world-class customer experience. A knowledge of 2 channel audio is necessary to understand and assist customers with their system issues, questions and help achieve audio bliss.
Culture:
The Music Room is a vibrant and dynamic “start-up” that is transforming the way home audio customers buy & sell online. We have averaged 30% year-over-year growth for 10 consecutive years and currently have around 40 full-time employees.
We operate in a warehouse environment with a small showroom up front. We strive for a customer-first standard of excellence in all things by leveraging teamwork and technology-based systems and processes.
Teamwork & Customer Service are the 2 pillars of success that are emphasized daily.
Bringing new-school innovation into an “old-school” industry. Heavy emphasis on the implementation of new and emerging technologies with a goal of providing the best customer experience in the audio industry… period.
Family business with family first approach. We work hard but never at the expense of taking care of yourself or your family.
Core Values:
Innovation – DEFY THE GENRE – We are all about making some noise in our industry and doing things differently. We are: Experimental. Groundbreaking. Trailblazers. The HiFi Biz Remixed. We are always exploring and embracing change because we believe we can do it better.
Process – HIT ALL THE RIGHT NOTES – Every detail matters. We value: Fundamentals. Precision. Execution. Consistency. Everyone is playing from the same sheet of music. Our commitment to scalable processes is essential to achieving “standing ovations” from our customers.
Teamwork – NO SOLO ACTS – There’s no lead singer taking the spotlight here. No room for oversized egos. We see the best in each other. We are a smart, talented, tight-knit band where everyone plays their part, and we work in harmony to produce incredible outcomes.
Passion – STAY FOR THE ENCORE – We are passionate about what we do, and we stay connected to each other and our audience through music. We are not a clock-in/clock-out, “go through the motions” organization. We have fun, but we also care deeply about our work, and we are fueled by our passion to achieve excellence.
Authenticity – NO CHEESY COVER SONGS – We stay true to the music that moves us with original compositions, performed in High Fidelity-Unfiltered communication. Integrity. Truth. Leave the “Hotel California” renditions at home. Let’s make some original music that we can be proud of.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
Application Question(s):
- If you are interested in this position, send us a cover letter to careers@tmraudio.com and tell us why you feel you are the best candidate for this position.
Work Location: Remote