Job Title: Call Center Agent
Location: Jacksonville, FL
Company: Linked Light Pulse
Job Description:
We are seeking a dedicated and efficient Call Center Agent to handle inbound and outbound calls, providing excellent customer service and support. The ideal candidate will have strong communication skills, a positive attitude, and the ability to resolve customer inquiries and issues effectively.
Responsibilities:
Answer and handle incoming calls in a professional and courteous manner
Provide accurate information and assistance to customers by using company knowledge and resources
Resolve customer inquiries and concerns promptly and effectively
Document all customer interactions accurately in the designated system
Follow-up with customers as necessary to ensure their needs are met and issues are resolved
Collaborate closely with team members and other departments to resolve complex customer issues
Identify opportunities for process improvements and provide feedback to enhance customer experience
Requirements:
High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
Proven experience as a call center agent or in a similar customer service role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using call center software and customer relationship management (CRM) systems.
Ability to multitask and manage time effectively.
Customer-focused attitude with a professional demeanor.
Benefits:
Competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
Opportunities for professional development and career advancement.
A supportive and collaborative work environment.
Access to training and development programs.
Involvement in a variety of customer service and support tasks.