Summary
The Intake Care Specialist utilizes outstanding customer service and clinical skills to assess, diagnose, and connect consumers to appropriate services both internally and externally.
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Role and Responsibilities
- Conducts intake interviews with new or readmitted consumers to gather necessary administrative information;
- Assists consumers in completing registration paperwork;
- Completes brief intake assessment (including psychiatric, psychological history, medical and Substance Abuse History);
- Addresses psychiatric, medical and substance abuse crises through referral to Staff Nurse and Intake Supervisor;
- Provides DSM-5 diagnoses and generates all recommendations;
- Case management and client record keeping; assures that documentation supports billed charges and necessity for each service;
- Enters administrative, assessment, and billing information into computerized database;
- Ensures failed activities are resolved daily;
- Runs reports and initiates corrective action as necessary to insure accuracy and completeness of administrative functions;
- Co- locates BEW Intake Services with agreed upon providers;
- Assists consumers and staff with questions regarding recommendations
- Assist consumers with obtaining insurance;
- Keeps current with trends and developments related to essential job competencies;
- Attend Mandatory Agency Meetings and Trainings when not in conflict with other full time duties;
- This job description reflects the assignment of some essential functions of the job; however nothing restricts management’s right to assign or reassign duties and responsibilities to the job at any time.
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Qualifications and Education Requirements*
- A Bachelor’s degree or higher in a human services field.
- A minimum of 1-3 years of experience in the behavioral health field
- Knowledge of or experience in mental health or chemical dependency fields
- Must meet minimum requirements for MHP or QMHP.
- Service oriented, empathetic and able to interact and develop rapport with a diversified population
- Must pass mandatory background checks which may include verification of employment, reference checks, and a pre-employment drug screen.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Monday to Friday
Education:
Work Location: In person