We are seeking a Call Center Representative to handle customer calls and inquiries in a professional and efficient manner. The ideal candidate should have excellent communication skills, a friendly and approachable demeanor, and the ability to work well under pressure. The Call Center Representative will be responsible for addressing customer concerns, providing information about products or services, and resolving issues in a timely manner. Additionally, the representative should be proficient in using call center software and be able to accurately document all customer interactions.
Responsibilities:
1. Answer incoming calls and respond to customer inquiries in a professional manner.
2. Provide information about products and services.
3. Resolve customer complaints and issues in a timely and efficient manner.
4. Document all customer interactions accurately.
5. Identify and escalate priority issues.
Skills:
1. Excellent communication skills, both verbal and written.
2. Strong problem-solving abilities.
3. Ability to work well under pressure.
4. Proficiency in using call center software and computer systems.
5. Good multitasking skills.
6. Patience and empathy when dealing with customers.
7. Ability to adapt to different customer personalities and situations.
8. Strong organizational skills.
Job Type: Full-time
Pay: From $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Call center: 1 year (Preferred)
Language:
Work Location: In person