Job Title: Receptionist / Clerk
Reports to:
General Manager
Summary of Job Responsibilities:
Assist with a variety of clerical and administrative duties. These tasks include answering phones and greeting visitors to the facility. Additional duties include assisting customers with parts orders, invoicing, creating shop work orders, and ordering office and shop supplies.
Skills, Knowledge, and Experience Requirements:
- Knowledge and experience in answering phones in a courteous, and professional manner including:
- Placing calls on hold and transferring them to the appropriate extensions.
- Forwarding calls to other phones.
- Placing calls to voicemail.
- Monitoring main line voice messages.
- Experience using Microsoft Office software such as Outlook, Word, Excel, etc.
- Experience in receiving and distributing USPS mail, as well as other office deliveries, as well as posting and delivery of outgoing daily mail.
- Knowledge and experience using and troubleshooting various office equipment such as copiers and printers.
- While not required, knowledge and experience using some form of ERP system is a plus.
- Excellent verbal and written communication skills.
- Excellent skills in the areas of organization, attention to detail, time management, ability to manage multiple tasks, define and set priorities and problem solve.
- Ability to take initiative with projects to work both independently and as a team member.
Education:
- High school graduate or equivalent.
Summary of expectations of ideal candidates:
In addition to the skills, knowledge, and education requirements listed above, the ideal candidate is
- Reliable
- Shows up for work daily, and on time.
- Stays through entire shift.
- Does not abuse sick and vacation time.
- Notifies supervisors of absences in advance.
- Hardworking
- Performs duties as expected during shift.
- Does not abuse casual atmosphere through idle socializing.
- Respectful
- Treats supervisors and co-workers with respect.
- Accepting and tolerant of others.
- Does not demean anyone.
Job Duties and Responsibilities:
- Main Responsibilities:
- Answers phones, and transfers calls as necessary. Takes messages when required.
- Greet visitors to the facility, and alert the appropriate staff member(s) to their arrival.
- Handle incoming and outgoing mail.
- Utilize software to create documents for UPS shipments.
- Process purchase orders for parts by creating sales orders.
- Create purchase orders to vendors, and confirm receipt and pricing.
- Utilize ERP system to create work orders for processing by the manufacturing group.
- Utilize ERP system to receive items into inventory.
- Maintain office supply inventory and order materials as necessary.
- Assist in maintaining PTO and absence records and reports for all personnel.
- Keep work area clean and orderly.
- Other Possible Responsibilities:
- Gather parts per sales orders for shipment.
- Organize lunch orders for customer or company gatherings.
- Monitor and maintain office equipment, e.g., copier, printer, scanner and UPS shipping label printer.
- Assists in other duties as required.
- All duties and responsibilities may be expanded upon and are subject to change.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- St. Louis, MO 63132: Relocate before starting work (Required)
Work Location: In person