Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Required/Desired Skills
SkillRequired /DesiredAmountof Experience• Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardwareRequired3Years• Ability to identify trends and makes suggestions for technical modifications to solve future problems.Required3Years• Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.Required3Years• Ability to document solutions that solve client problems and clearly presents these solutions.Required3Years• Analysis of technical and user documentation for technical assistance and support.Required3Years• Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.Required3Years• Demonstrates a customer orientation and effectively communicates verbally and in writing.Required3Years• Demonstrates initiative in solving problems associated with projects and daily work.Required3Years• Demonstrates knowledge and a working experience with ServiceNow call tracking system.Required3Years
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Schedule:
Application Question(s):
- Please share me your email address and best time to speak?
Experience:
- ServiceNow: 3 years (Preferred)
- Active Directory: 4 years (Preferred)
- Data center: 4 years (Preferred)
- Software troubleshooting: 4 years (Preferred)
- Computer hardware: 4 years (Preferred)
Work Location: In person