**Overview:** Join our team as a Front Desk Agent where you will play a pivotal role in providing exceptional guest services at our hotel. We are looking for a dedicated individual with a passion for hospitality and excellent customer service skills to be the face of our establishment. **Duties:** - Welcome and greet guests in a courteous and professional manner upon their arrival - Check guests in and out efficiently, ensuring all necessary information is accurately recorded - Handle guest inquiries, requests, and complaints promptly and courteously - Operate phone systems to handle incoming calls, take messages, and redirect calls as needed - Assist with night audit procedures to ensure accurate billing and smooth operations - Provide information about hotel services, facilities, and local attractions to guests - Maintain a neat and organized front desk area **Qualifications:** - Previous experience in hospitality management or front desk operations preferred - Familiarity with hotel management systems and phone systems - Strong customer service skills with the ability to handle various guest relations scenarios - Bilingual proficiency is a plus to assist international guests effectively - Ability to work well in a team environment and communicate effectively with guests and colleagues This position offers the opportunity for career growth within the hotel industry. If you are enthusiastic about delivering top-notch guest services and possess the required qualifications, we invite you to apply for this Front Desk Agent position.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: No less than 16 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
Work setting:
Experience:
- Customer Service: 3 years (Preferred)
Ability to Commute:
- Stoughton, MA 02072 (Required)
Ability to Relocate:
- Stoughton, MA 02072: Relocate before starting work (Preferred)
Work Location: In person