Job Summary & Essential Functions
Responsible for entry of new customer orders into the MRP business system, and for maintaining existing customer orders.
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Process and enter new customer orders
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Work with Program Managers to ensure that the contract review and order entry processes are followed
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Communicate order acknowledgments to customers
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Maintain order dates, pricing, and status of existing customer orders
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Process and respond to customer inquiries relative to order status
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Manage order entry aspects of repair orders
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Process credits for warranty returns as they relate to customer orders
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Perform daily booking reconciliation
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Data entry into customer web portal as needed
Knowledge, Skills, & Abilities
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Intermediate level in MS Office applications (Word, Excel, and Outlook; MRP/ERP)
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Knowledgeable of ERP systems, preferably Syteline
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Ability to communicate effectively, both written and verbally, with all levels of the organization and with customers
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Experience handling customer requests, including: quoting, order processing, tracking delivery, and quality performance
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Ability to work in a high volume, high detail work environment
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Ability to work with a high level of accuracy and attention to detail to produce quality results
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Strong planning and organizational skills including the ability to initiate, prioritize and allocate resources
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Ability to multitask efficiently and adapt within a rapidly changing environment
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Ability to problem solve issues involving multiple variables and limited standardization
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Ability to work independently with minimal supervision
Required Experience & Education
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High School Diploma or GED; prefer associates degree in related field
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Minimum 2 years of relevant job experience