Do you enjoy working with people? Do you have a spirit to serve? Then come join the Holiday Inn Express Peekskill team. We are currently interviewing for Guest Service (Front Desk) Agents.
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Maintain a professional appearance and demeanor at all times
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Act as Manager on Duty in the absence of Senior Management
- Respond to all emergencies in a calm and professional manner
- Enroll guests into programs as required
- Go “Above and Beyond”, always looking to be proactive and make each guest experience the best it can be
- Other duties as assigned
This position will require scheduling flexibility. Typical shifts are 3p-11p and 7a-3p but may be mid-shifts as well such as 12p-8p. Weekends and holidays will be required. Willingness to cross train for Night Audit (11p-7a) is highly preferred.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
Work Location: In person