Ugly Dumpling is seeking a dynamic and experienced Senior Director of Operations, based in the NY/NJ area, to spearhead the development and expansion of our rapidly growing restaurant concept.
The Senior Director of Operations will work very closely with our COO to:
- Develop and implement operational strategies to support the rapid expansion and growth of Ugly Dumpling.
- Collaborate with executive leadership to set long-term goals and objectives.
- Lead and oversee the opening of new restaurant locations, ensuring they meet company standards and deadlines.
- Ensure consistent and high-quality operations across all restaurant locations.
- Develop and enforce operational policies and procedures to maintain brand standards.
- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.
- Recruit, train, and mentor restaurant managers and staff, fostering a culture of excellence and continuous improvement.
- Conduct regular performance evaluations and provide feedback and coaching to drive professional growth.
- Develop and implement training programs to ensure all team members are knowledgeable about company standards and best practices.
- Oversee budgeting, forecasting, and financial planning for all restaurant locations.
- Analyze financial reports and key performance indicators to identify trends and opportunities for cost savings and revenue enhancement.
- Ensure all locations operate within budget and meet financial targets.
- Champion a customer-centric approach to ensure an exceptional dining experience at all Ugly Dumpling locations.
- Monitor customer feedback and reviews, addressing any issues or concerns promptly and effectively.
- Implement initiatives to enhance customer satisfaction and loyalty.
- Ensure all restaurant locations comply with local, state, and federal regulations, including health and safety standards.
- Develop and implement safety protocols to ensure the well-being of employees and customers.
- Conduct regular audits and inspections to maintain compliance and operational standards.
- Stay abreast of industry trends and best practices, implementing innovative solutions to enhance operational efficiency and customer satisfaction.
- Lead initiatives to improve menu offerings, service delivery, and overall operational processes.
- Foster a culture of continuous improvement, encouraging feedback and ideas from all levels of the organization.
- Work closely with the marketing, finance, and human resources departments to align operational strategies with overall business objectives.
- Build and maintain strong relationships with vendors, suppliers, and other external partners.
- Represent Ugly Dumpling at industry events, conferences, and networking opportunities to promote the brand and its values.
Qualifications
- Ideally 8-10 Years of Restaurant Operations and Management Experience in Full Dining Service & Quick Service**
- Ideally 8-10 Years experience in business and relationship development
- Required to travel possibly 75% of the time
- Valid Driver's License
Skills
- Thorough understanding of practices, theories, and policies involved in business and finance.
- Superior verbal and written communication and interpersonal skills.
- Superior managerial and diplomacy skills.
- Extremely proficient in Microsoft Office or related software.
- Excellent organizational skills and attention to detail.
- Excellent analytical, decision-making, and problem-solving skills.
- Training/Shadowing new hire sales personnel
**Full Dining Service (Must Have Minimum 5-8 Years) AND Quick Service Experience (Nice To Have 3-5 Years)**
Job Type: Full-time
Pay: $110,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
Experience:
- Restaurant Operations: 8 years (Required)
Language:
Willingness to travel:
Work Location: In person