Job Title: Clinical Office Manager/Director of Case Management
Location: Southern Louisiana
Job Type: Full-time
Company/Organization: Lumina Care
About Us:
Lumina Care is a pioneering digital health company, passionate about redefining the healthcare experience for seniors. Lumina Care operates at the intersection of technology and healthcare, utilizing the latest advancements to ensure timely, compassionate, and appropriate care for those we serve. Our comprehensive suite of services is designed to offer a well-rounded approach to senior healthcare. For us, improving the healthcare journey for the senior population is not just a mission—it's our commitment and privilege.
Job Description:
We are seeking an experienced and dynamic Clinical Office Manager/Director of Case Management to oversee and manage our clinical operations and case management services. In this role, you will be responsible for leading a team of case managers and ensuring the delivery of high-quality patient care and services. You will collaborate with healthcare providers, administrators, and other stakeholders to optimize patient outcomes and streamline care coordination processes.
Responsibilities:
- Oversee and manage the day-to-day operations of the clinical office and case management department, including staffing, scheduling, and resource allocation.
- Lead, mentor, and supervise a team of case managers, providing guidance, support, and ongoing training as needed.
- Develop and implement policies, procedures, and protocols for case management services, ensuring compliance with regulatory requirements and industry standards.
- Collaborate with healthcare providers, administrators, and other stakeholders to develop and implement care plans that address the unique needs and preferences of each patient.
- Coordinate and facilitate communication and collaboration among members of the healthcare team, including physicians, nurses, social workers, and other allied health professionals.
- Monitor and evaluate the effectiveness of case management services and outcomes, implementing quality improvement initiatives as needed to enhance patient care and satisfaction.
- Oversee the collection, analysis, and reporting of data related to case management activities, outcomes, and performance metrics.
- Serve as a liaison between patients, families, and healthcare providers, advocating for the needs and preferences of patients and ensuring continuity of care.
- Stay informed about current trends, best practices, and developments in case management and healthcare delivery, incorporating new knowledge and innovations into practice.
- Collaborate with the finance and billing departments to ensure accurate and timely billing for case management services.
Qualifications:
- Bachelor's degree in nursing, social work, healthcare administration, or a related field required; master's degree preferred.
- Current licensure or certification as a registered nurse (RN),LPN, social worker (LCSW), or other relevant healthcare professional licensure/certification required.
- Minimum of 3+ years of experience in case management, care coordination, or a related healthcare field, with at least 3+years of supervisory or management experience.
- Strong leadership and management skills, with the ability to inspire, motivate, and empower team members to achieve goals and objectives.
- Excellent communication, interpersonal, and collaboration skills, with the ability to build effective relationships with diverse stakeholders.
- Demonstrated knowledge of healthcare delivery systems, care coordination principles, and regulatory requirements.
- Proficiency in electronic health record (EHR) systems and other relevant healthcare technology.
- Commitment to maintaining patient confidentiality and privacy at all times.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
License/Certification:
- Clinical Social Worker (Preferred)
- Certified Case Manager (Preferred)
- RN (Preferred)
Work Location: On the road