We are looking for an amazing Patient Coordinator/Treatment Coordinator to join our office!
Our healthcare company provides pediatric dental, orthodontic and oral surgery services to patients from ages 1-26. A health care collective, we are passionate about pediatric and adolescent health and wellness and operates within various locations throughout Northern California. Doctor-led and patient-focused, we exclusively serve the private pay and commercial markets. It is our mission to deliver the best pediatric dentistry and orthodontic care.
The Role
The primary duty of the Patient Coordinator is to be an integral part of the office team and to consistently deliver the most memorable and fun service experience possible for every patient, every day in every office.
The Essential Job Elements
- Perform opening and closing duties
- Answer phones in a polite and timely manner
- Greet patients in a friendly, hospitable manner
- Check-in and check-out
- Present treatment plans, financial estimates and payment options
- Schedule appointments in accordance with office protocols
- Confirm all appointments consistent with company protocols
- Resolve all billing concerns to patient satisfaction
- Collect copays and set up financial arrangements
- Post charges and payments
- Set up account and new charts
- Assist patients with completing paperwork
- Process daily and weekly reports
- Maintain strict compliance with all pertinent laws and regulations (HIPAA, OSHA, ADA, Dental Board, etc…)
- Coordinate front and back office patient flow
- Non-clinical area cleanliness
- Other duties as assigned
Desired Profile/Background
- Previous dental front office experience highly preferred
- Loves working with children
- Excellent customer service skills
- Excellent communication and computer skills
- Upbeat personality is a MUST
- Ability to multi-task and work in a fast-paced environment
- Strong attention to detail
Knowledge of Dentrix a plus
Our company sees only private-pay and PPO insured patients in beautiful private offices. Our staff enjoys competitive compensation and group benefits including group health, dental, vision, life/AD&D and a 401(k) savings plan.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Ability to Relocate:
- Milpitas, CA: Relocate before starting work (Required)
Work Location: Multiple locations