RESPONSIBILITIES:
The Manager, Accounts Receivable Customer Support is responsible for the client service accounts receivable of community association clients and their underlying property owners / members. This position will interface with the property managers, community property owners / members, community association Board of Directors, real estate title companies and banking partners in handing AR inquires and processes. This is a "hands-on" position from a services perspective.
Manager Accounts Receivables Customer Support will be responsible for:
- Timely and accurate processing of daily work queues including AR / billing cases
- Weekly reports on department service metrics and work queues
- Service provider relationship management with respect to service provider billing / AR
- Client and service provider satisfaction with the underlying department processes
- New client integration planning and consultation
- Recruiting, hiring, training, reviewing and mentoring staff
- Development, implementation and maintenance of department and client community SOPs and internal controls
- Trouble-shooting and resolving escalated issues
- Financial consultation with property managers, general managers and community Board of Directors with respect to billing and AR matters
- Process improvement recommendations and implementation
- Becoming a “subject matter expert” in the CiraConnect technology platform with respect to accounts receivable services.
- Plus other work related tasks as needed
QUALIFICATIONS:
The qualifications for the position include the following:
- Accounting, finance or general business degree from a 4-year accredited college / university
- 5 years minimum experience as a consumer Accounts Receivable or Revenue Manager / Controller / Accounting Manager level or higher
- Supervision of a billing, accounts receivable or revenue department with a minimum of 5 employees
- Proven experience in a high volume receivables operation
- Strong understanding of internal control concepts and processes related to billing / AR payment processing
- Real estate, property management and/or outsourcing industry experience (2+ years of recent experience) a plus
- Hands on experience with a mid to upper tier accounting software package
- Exceptional computer skills (power user)
- Strong organizational and prioritization skills
- Strong interpersonal/communication (written and verbal) skills
- Ability to work efficiently in a dynamic, challenging, high change/growth environment
- Ability to travel (5 -10%)
Pay and Benefits:
$45,000 to $65,000 based on education and experience
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
OVERVIEW:
How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.
Company Overview:
RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.
As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- What is your pay expectation for this position?
Work Location: In person