Job Summary:
Oneida Health is seeking a Medical Office Assistant. This role, is a dynamic blend of clinical and administrative responsibilities. The ideal candidate will thrive in a customer-centric environment, showcasing both independence and teamwork. While medical experience is a plus, a customer service attitude is essential.
Key Responsibilities:
-
Engage with patients in person and over the telephone with a customer service-oriented approach.
-
Collect and record patient data with keen attention to detail.
-
Address the needs of patients, visitors, co-workers, and the practice in a positive and timely manner.
-
Demonstrate strong computer skills for efficient administrative tasks.
-
Maintain a safe and hygienic environment for patients, adhering to infection prevention techniques.
-
Assist providers with procedures and examinations.
-
Perform treatments and procedures as directed.
-
Reassure patients about wait times, giving priority to acutely ill patients.
-
Maintain accurate medical records.
-
Check equipment and stock supplies as needed.
-
Place supply and pharmacy orders as required.
-
Facilitate and execute physician orders as directed.
-
Coordinate and schedule referrals and surgeries.
Education:
-
High School Diploma or equivalent (Required)
Certifications:
-
Certified Medical Assistant (Preferred)
Experience:
-
Medical Office: 1 year (Preferred)
-
Computer Skills: 1 year (Required)
Required Skills and Abilities:
-
Exceptional customer service attitude.
-
Strong observational and communication skills.
-
Ability to work both independently and collaboratively in a team.
-
Detail-oriented and organized.
Physical Requirements:
-
Ability to stand, sit, or move for extended periods.
-
Manual dexterity for computer and administrative tasks.
-
Ability to lift, push, or pull light to moderate loads.