x86 NOC - REMOTE
Position Overview: The x86 NOC will support our Cloud and Managed Service clients. The successful candidate for this position must have experience with x86, Wintel, and VM support and operations and functions and strong technical troubleshooting skills. This role is a full-time, rotating shift.
Key Responsibilities:
- Provide excellent client service.
- Perform Tier 1 x86 & VM operational tasks
- Power Cycle VMs
- Troubleshooting network issues with VM
- Patching VMs
- Troubleshooting CPU/RAM issues
- User/Group Implementation
- Monitoring RMM alerts and taking appropriate action.
- Installing software.
- Documentation
- Monitor system service messages and ensure cases are created when indicated.
- Categorize issues for escalation to the appropriate technical teams.
- Prioritize and track cases based on defined SLAs and operational impact.
- Resolve assigned support tickets and alerts.
- Provide escalation status notifications for service-impacting events
Requirements
- A bachelor’s degree and 1+ years of relevant experience or no bachelor’s degree and 2+ years of relevant experience.
- Participate in after-hours escalations and 24x7 on-call shifts as scheduled.
- Follow company security policies, processes, and procedures.
- Experience with Microsoft Office products.
- As we handle sensitive client data, a background check is required.
- Ability to work in a fast-paced, cross-functional, dynamic environment.
- Willingness to ask questions during uncertainty.
- Excellent written and oral communication skills.
- Experience in a client service role, working directly with clients.
Preferred Qualifications
- Professional IT certifications: CCNA (R&S), MCSA, VCP-xx
- Knowledge of scripting such as PowerShell, PowerCLI, Ruby, Python, PHP, etc.
- Experience with Intel systems, Windows Server, and VMware.
- Experience with ticketing systems.
- Past managed service provider experience.
If you have worked on the x86 / Intel platform and don’t have every skill listed above, we’d like to hear from you anyway.
Company Overview
In Marietta, GA, Fresche Cloud, a business unit of Fresche Solutions is a fast-growing cloud solutions provider offering IBMi and Intel cloud, backup, DR, and manage services solutions. Our growth is fueled by our focus on bringing together technology, services, and engineering expertise to simplify and improve our clients' business operations.
WHY JOIN FRESCHE? We believe in leading our industry, we believe in innovation, we believe in delighting our clients, guaranteeing their success, and ensuring that 100% of our clients are referenceable.
Our distinct company culture makes us a top employer, as well as a premiere choice for our clients for ten consecutive years. We work hard to ensure that our values permeate the company and are reflected in everything we do. Whether it be in setting priorities, defining ideas, or carrying out processes, we are committed to ensuring that these values are manifested at all levels of our organization.
WHAT’S IT LIKE TO WORK AT FRESCHE?
Visit our Website and Apply Today: https://freschesolutions.com/careers/
FOLLOW US ON: LinkedIn: https://www.linkedin.com/company/fresche-solutions
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