Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.
The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows, standard work, policies, and procedures.
The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient satisfaction.
The Medical Assistant works in collaboration with the physician(s), other health care provider(s), and other ambulatory support staff within the department and with other disciplines to deliver patient care.
Essential Duties & Responsibilities
Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
Delivers care that is specific to the age of the patient
Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
Contributes information provided by the patient or family for the assessment of health status
Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.
Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.
Demonstrates the ability to provide and maintain patient safety in the environment of care
Demonstrates skills as a responsive and supportive team member.
Demonstrates ability to fulfill role in regulatory compliance and readiness.
Schedules patient appointments and collects pre-registration information, reviews and verifies eligibility of insurance.
Provides check out desk coverage. Schedules follow up appointments and/or provide information about recommended specialists. Schedules diagnostic and specialty appointments as ordered by the provider. Completes referrals and pre-authorizations per healthcare payer and practice protocols.
Organizational Responsibilities
Maintains strict adherence to the Lahey Health confidentiality policy.
Incorporates the Lahey Health Guiding Principles, Mission Statement and goals into daily activities.
Complies with all Lahey Health policies and clinical protocols.
Complies with behavioral expectations of the department and Lahey Health.
Demonstrates an understanding of the job description, performance expectations and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards.
Participates in and successfully completes mandatory education
Demonstrates a commitment to life-long learning and their field.
Completes various special projects and responsibilities as assigned to share the workload and/or to recognize experience and/or performance.
Education: High School Diploma or equivalent required, and:
1) Graduate of an Accredited Medical Assistant program or 2.) has obtained a Medical Assistant Certification (AAMA, CCMA, RMA, NCMA)
Licensure, Certification, Registration:
Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient’s needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow