East Pines Animal Clinic is a rapidly growing, fast-paced, veterinary practice. We currently operate as a general practice and a referral clinic. East Pines is a seven-doctor practice, with two of them being American Academy of Veterinary Medicine board certified specialists.
At East Pines Animal Clinic, the role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients thru offering a friendly greeting by phone and in person. Receptionists are the first point of contact for clients utilizing the services of East Pines Animal Clinic. It is the responsibility of the veterinary receptionist to schedule appropriately over the phone, greet all clients that enter the Center, and ensure the clients are comfortable in a clean reception area. Veterinary receptionists perform all designated call back and reminder calls per doctor’s request. They aid in achieving greater efficiency by ensuring the front office moves quickly so clients are not waiting. They have a significant role in communicating with and educating clients about pet health and well-being.
PRIMARY JOB RESPONSIBILITIES:
- Able to handle clients when they are upset or angry and handle the situation appropriately by alerting the management team when necessary.
- Answer the phone in a professional manner to schedule appointments, refill meds, and direct to the appropriate person if they have medical questions. No medical advice to be given over the phone unless stated by a doctor.
- Understands how to navigate practice management system to efficiently schedule appointments, check clients in and out, and look up records of patients, input records into patient file, invoice appropriately and ensure accuracy, X-charge processing.
- Maintains client records by documenting all medical conversations had with clients
- Greets client in reception, and checks them in, client form/waiver
- Ensures record is updated and correct, reminders accurate
- Ensures clients are not waiting longer than 10 minutes by paging to be sure the technician is aware client is checked in, or see if they are running behind so client can be notified
- Able to check clients out in a timely manner, even if the phone is ringing and there is a lot going on up front, able to maintain organization to keep workflow moving and attend to client needs
- Ensures clients have all Rx and questions answered before checking them out; goes over invoice and double checks Rx medication
- Understands all vaccinations, core vs elective and vaccine protocols, thereby being able to explain well to clients their pets needs/ requirements
- Keeps drawers organized and stocked with necessary supplies, printer stocked with paper, and ensures the front office is appropriately stocked by alerting the management team when supplies are low
- Basic client education–explaining the importance of preventative care, vaccines and surgical necessities, able to appropriately give estimates over the phone for routine procedures
- Calls clients to remind them of upcoming appointments, calls to inform them of any preventatives or procedures necessary to their pet’s health; rescheduling if appointment was missed
- Ensures follow-up has been scheduled
- Ensures call back is reminded in computer
- Keeps appointment flow running smoothly, ensures teamwork and considerate communication
- Keeps reception area clean and organized throughout the day, ensure client bathroom is kept clean, and assists in the end of day cleaning wherever needed
- Maintains outside grounds free of garbage, feces daily; cleans windows
- Runs EOD/EOM and checks balance reports for accuracy
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.
- Must be comfortable working with both dogs and cats
- Must be able to work the days and hours scheduled, including Saturday mornings
- Must be able to work as part of a team as well as follow written and verbal instructions
- Must possess excellent communication skills
- Must be willing and able to navigate practice management software
- Must be able to frequently lift and/or move up to 50 pounds, but occasionally able to handle dogs weighing up to and over 150lbs (assistance will be provided when working with larger animals)
- Must be able to frequently bend, stand, stoop, walk, sit, talk, and listen
- Must be comfortable being exposed to unpleasant odors
EDUCATIONAL REQUIREMENTS:
- High School Diploma or equivalent
EXPERIENCE REQUIREMENT:
- Previous experience in the veterinary field (preferred)
- 1-2 years in a customer service role (required)
Job Types: Full-time, Part-time
Pay: $15.00 - $19.00 per hour
Expected hours: 28 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Retirement plan
- Uniform allowance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Required)
Ability to Commute:
Ability to Relocate:
- Boonville, IN: Relocate before starting work (Required)
Work Location: In person