Customer Service Specialist
Position Overview:
A key member of the Storm Creek Customer Experience Team, the Customer Support Specialist is responsible for providing outstanding customer and sales support. The ideal candidate is a highly motivated self-starter with proven customer service experience, eager to dig in and support customers and manage orders through the Storm Creek customer journey.
Primary Responsibilities:
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Deliver timely, friendly, and knowledgeable customer communications, via phone, live chat, and email.
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Make clarification phone calls/emails to clarify order questions, notify of inventory issues, present alternatives.
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Closely monitor orders in the Storm Creek ERP system daily and ensure they are moving along to meet the customers' in hands date.
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Process returns and credits in a timely manner.
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Ensure order issues are researched, resolved, and appropriately communicated.
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Provide back up support to order entry team.
- Provide critical support to all sales activities.
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Work closely with inside and outside sales reps to bring orders to finish and provide over-the-top service.
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Ensure an excellent new customer onboarding experience.
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Maintain, enter, and expand customer and account data in the CRM and ERP systems.
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Actively participate in weekly team (L10) meetings, huddles, and rep updates
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Maintain ongoing education on Storm Creek styles, features, colors, prices, etc.
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Additional projects as assigned.
Skills/Qualifications:
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2 to 5 years of related work experience.
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Prior experience in the promotional products and/or apparel industry is a very strong plus.
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Exceptional attention to detail.
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Strong multi-tasker.
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Proficient with Microsoft Office Suite and Excel, and familiar with ERP and CRM software.
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Strong verbal and written communication skills.
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Ability to troubleshoot.
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Flexible and able to pivot priorities quickly.
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Stellar organizational and follow-through skills
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Team-first mentality.
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Cheerful and enthusiastic with a desire to serve internal and external customers.
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Self-motivated, with high energy and thrives in a fast-paced, growing business.
About Storm Creek:
Storm Creek is a fast-growing, Minnesota-based, eco-made apparel brand serving three distribution channels: retail/resorts, corporations, and consumers. Thoughtful design, incredible quality, and a world-first ethos all add up to our mission of BETTER PRODUCT FOR THE GREATER GOOD. Our work environment is fast-paced, collaborative, and fun. We run our company on the proven Entrepreneurial Operating System (EOS) and our core values drive us daily:
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Always Seek Better
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Have Passion for Growth
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Engage with Purpose
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Think and Be Curious
We offer an innovative work environment and opportunities for growth and advancement, as well as the following benefits:
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401(k)
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Medical Insurance
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Dental insurance
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Flexible spending account
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Health Savings Account
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Vision insurance
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Company paid Life insurance/LTD/STD
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Paid time off
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Shared Success Bonus Program
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Professional development assistance
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Referral program (we want more people like you to join our team!)
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Company learning and team building events
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$500 clothing allowance
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be perfect for this role and can help us build our brand of eco-friendly apparel, apply now!