Overview: The Senior Systems Engineer Team Lead will manage a team of engineers overseeing and supporting our clients' critical IT infrastructure. This role involves resolving complex technical issues, conducting root-cause analyses, and implementing effective solutions. The Team Lead will also provide leadership and mentorship, identify opportunities for team development, and collaborate with stakeholders to promote company growth.
*
Essential Duties and Responsibilities:*
- Lead a team of systems engineers to provide advanced technical support, troubleshooting, and solution development for servers, infrastructure, and network issues.
- Lead Incident response and cybersecurity operations with SOC.
- Act as a point of escalation for complex technical problems, offering high-level expertise and support.
- Develop, document, and maintain policies, procedures, and plans for team development.
- Foster an efficient and collaborative work environment within the team.
- Provide training, support, and coaching to systems engineers and support staff.
- Collaborate with stakeholders and team members to identify and seize opportunities for company growth.
- Participate in an on-call rotation to provide essential support as needed.
Competencies:
Problem Solving: Skilled in identifying and resolving complex issues promptly, analyzing information effectively, exploring alternative solutions, and engaging in collaborative problem-solving.
Communication: Excellent verbal and written communication abilities, proficient in active listening, comprehension, and selecting suitable methods of communication.
Managing People: Engages staff in planning, decision-making, and process improvement, manages subordinates' activities responsibly, remains accessible to staff, provides regular performance feedback, encourages skill development, and integrates customer feedback.
Achievement Focus: Committed to setting and achieving challenging goals, demonstrating perseverance, recognizing and capitalizing on opportunities, taking calculated risks, and pursuing excellence.
Planning/Organizing: Expert in prioritizing and planning work activities, managing time efficiently, planning resources, setting goals and objectives, organizing tasks, and developing actionable plans.
*
Education and Experience:*
- At least ten years of relevant experience in managing and supporting servers, infrastructure, and networks, preferably for mid-sized companies.
- A bachelor’s degree in computer science, IT, or a related field, or a graduate degree is preferred.
- Experience in Managed Services, including IT management and automation platforms, is preferred.
Technical Skills:
Proficient in Windows Server 2008-Current, Active Directory, Group Policy, Office 365 Administration, Exchange Server, SQL Server, VMWare & Citrix, Data Backup, Replication & High Availability Systems, IT Security (endpoint, network, email), Firewalls, Routers, Layer 3 Routing, Managed Switches, VLAN, and DNS (including various record types).
Job Type: Full-time
Pay: $120,000.00 - $130,000.00 per year