Overview:
We are seeking a diligent Night Auditor / Front Desk Agent to join our team. The ideal candidate will be responsible for overseeing the hotel's front desk operations during the night shift when night audit.
The shifts will be as follows:
- Two over night shifts per week
- Three day or evening shifts per week.
Duties:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about hotel services and amenities
- Manage reservations and room assignments
- Address guest concerns and resolve issues promptly
- Operate phone systems to handle incoming calls and transfer them to the appropriate department
- Maintain a clean and organized front desk area
- Conducting the nightly audit process to ensure accuracy and compliance
- Checking in late arrivals and assisting with guest requests
- Handling guest check-ins and check-outs efficiently
- Managing reservations and cancellations
- Responding to guest inquiries and resolving any issues promptly
- Balancing financial transactions and preparing reports for management
- Ensuring the security of the premises during the night shift
Requirements:
- Previous experience in front desk operations, guest services, or hotel management
- Strong customer service and guest relations skills
- Knowledge of phone etiquette and phone systems
- Ability to work night shifts and weekends
- Excellent communication and interpersonal skills
- Attention to detail and ability to multitask effectively
This is an excellent opportunity for individuals with a passion for hospitality to join our team as a Night Auditor/ Front Desk Agent. If you meet the requirements and are looking for a rewarding position in the hotel industry, we encourage you to apply.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
Work setting:
Ability to Relocate:
- Dripping Springs, TX: Relocate before starting work (Required)
Work Location: In person