Exciting Opportunity To Join Growing Team In A Market Proof Industry! Bilingual skills (English/Spanish) are strongly preferred!
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our beneficiaries and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent customer service. In addition to your hourly pay, you will be eligible for additional bonus opportunities!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate information about products and services
- Assist beneficiaries with insurance needs and resolving any issues or concerns
- Direct beneficiaries to agents when necessary (earn bonuses!)
- Analyze customer needs and recommend the best solutions
- Handle customer complaints or escalations with professionalism and empathy
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
Experience
To be successful in this role, you should have the following qualifications:
- Previous experience in a customer service role preferred
- Strong phone etiquette and excellent communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience is a plus
- Fluent in English (speaking, reading, and writing)
- Ability to effectively communicate both verbally and in writing
- Bilingual skills (English/Spanish) are required.
If you are a dedicated individual who is passionate about providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives!
Job Type: Full-time
Pay: From $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- San Diego, CA 92117: Relocate before starting work (Required)
Work Location: In person