Work From Home-Customer Service
***Equipment Provided***
***Paid Training***
ACC Premiere is proud to deliver world-class customer support for iHeartMedia! Join the ACC family, supporting the iHeart team, America’s #1 Audio Company.
ACC Premiere is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today. We have immediate openings for iHeartMedia Full-Time Customer Service Representatives (CSR).
RESPONSIBILITIES:
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Handle customer inquiries and Tier 1 Troubleshooting of iHeart products
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Able to work across multiple communication channels including: calls, emails, chats and social media
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Maintain a knowledge base of the evolving iHeart products and services
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Increase customer retention by implementing creative problem-solving skills
PREFERRED SKILLS:
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Minimum of 2 years customer service experience in a call center environment
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Experience with diagnosing and troubleshooting
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Has experience supporting consumer products and/or services
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Positive and professional demeanor
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Excellent written and verbal communication skills
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Minimum HS diploma, some college preferred
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Experience with Zendesk and Microsoft
TRAINING:
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Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)
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Systems training (How to use CRM and ACD Tools)
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Remote training (via the video conference platform Zoom)
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100% Attendance
WHY US?
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We inspire and develop employees to be able to effectively empathize with consumers.
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We create experiences that provide promotion opportunities from within.
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We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!
Home Environment and Work Space:
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Dedicated home office workspace, preferably a separate room with its own door
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Adequate space to set up the workstation
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Ability to hardwire internet, plug directly into your router
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Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
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Agents are responsible for maintaining the workspace in a safe condition
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Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:
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Children playing
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Dogs barking
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Loud music
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Non-work-related phone calls
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Doorbells
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Family members/roommates
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You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.
EEO Statement:
ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
Come join the ACC family and be one of iHeart’s rock stars!