The Salon Manager is a pivotal leadership role responsible for driving exceptional client experiences, optimizing salon operations, and fostering a positive and productive team culture. This position requires a strong blend of business acumen, leadership, and customer service expertise. The ideal candidate is passionate about the beauty industry and possesses a proven track record of success in salon management.
Location: Rocky River, OH
We are particularly interested in experienced Senior Stylists who may be interested in a hybrid Manager/Stylist position.
Responsibilities
- Leadership and Team Development: Build and lead a high-performing salon team. Foster a positive and collaborative work environment.
- Financial Performance: Oversee salon financials, including sales, inventory, and expenses. Develop and implement strategies to maximize profitability.
- Client Experience: Deliver exceptional customer service and ensure client satisfaction. Manage appointment scheduling and client relations.
- Operational Excellence: Optimize salon operations through efficient scheduling, inventory management, and adherence to company standards.
- Sales and Marketing: Drive retail sales and promote salon services. Collaborate on marketing initiatives to attract and retain clients.
- Crisis Management: Effectively handle and resolve conflicts, customer complaints, and unexpected challenges. Create a safe and supportive work environment.
Qualifications
- Proven experience in salon management or a senior stylist role with leadership potential.
- Strong business acumen and financial management skills.
- Exceptional customer service and interpersonal skills.
- Ability to lead, motivate, and develop a team.
- Strong organizational and time management skills.
- Proficiency in salon software and POS systems.
- Passion for the beauty industry.
- Demonstrated ability to de-escalate situations and manage crises effectively.
- Commitment to fostering a positive and inclusive work environment.
If you are a dynamic and results-oriented individual with a passion for the beauty industry, we encourage you to apply.
Job Type: Full-time
Pay: $45,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work Location: In person