**To be considered for this position, please submit an application directly on our applicant portal at https://employment.westmoreland.edu/.**
Westmoreland County Community College is looking for qualified applicants for a full-time Technician/Information Center position.
The schedule for this position is Monday – Friday, 8:00 a.m. – 5:00 p.m. and the pay rate is $17.40/hour. We offer an excellent benefits package that includes:
- Comprehensive PPO Medical plan with minimal employee bi-weekly contributions
- Dental, Vision, Life and long-term disability benefits at no cost to the employee
- Generous paid time-off benefits including vacation days (accrual of 10-18 days/year, depending on classification and years of service), personal days (2 days/year), sick days (accrual of 20 days/year) and extensive holiday schedule (9 paid holidays plus winter break)
- Tuition waiver offered for courses taken at WCCC
- 403 (b) Retirement Plan with a 10% employer contribution
ESSENTIAL FUNCTIONS
- Assist and provide accurate information to stakeholders, current students, and prospective students in front-line call center services regarding enrollment, registration, College services, and Information Center requests.
- Research information needed to answer student/stakeholder issues.
- Identify and escalate priority issues and refer to other College resources as necessary.
- Update records and generate reports as needed.
- Refer to and collaborate with other departments across the College as needed.
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NON-ESSENTIAL FUNCTIONS
- Engage in ongoing and frequent training sessions to maintain an understanding of College services, policies, procedures, and programs.
- Assist with training as needed.
- Maintain and develop work-related knowledge, skills, and competencies related to the job through professional and cross-training opportunities.
- Attend all required meetings and training.
- Perform additional grade-level support duties as assigned.
EDUCATION/EXPERIENCE AND/OR TRAINING
- Associate Degree in a related field required.
- Two (2) years of work-related and customer service experience required.
- Call Center experience preferred.
- Prior work performance must have met or exceeded appropriate work standards.
CLEARANCES
The successful candidate will be required to obtain/provide the following clearances prior to hire:
- PA Child History clearance
- PA Criminal Record Check clearance
- FBI Federal Criminal History Record clearance
PHYSICAL DEMANDS (Typically required regularly to successfully perform the essential functions of the job.)
CONSTANTLY INCURRED (more than 75% time on the job)
- Specific visual requirements
FREQUENTLY INCURRED (25 – 75% time on the job)
- Ability to stand, walk, & sit
- Repetitive finger movement
- Ability to use both hands & legs
- Ability to communicate orally & to hear conversation
OCCASIONALLY INCURRED (up to 25% time on the job)
- Ability to lift up to 10 lbs.
- Ability to climb stairs
- Ability to balanceAbility to stoop
- Ability to repeatedly bend
- Use of color vision
Westmoreland County Community College is an EEO/AA Employer
Job Type: Full-time
Pay: $17.40 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Youngwood, PA 15697