The Carlson Law Firm is one of the largest firms of our type in Texas and still growing. We are seeking an experienced inbound call center Bilingual Customer Service Representative to join our growing Killeen team and help us deliver excellent service to our team, clients and community. If you are caring, detail-oriented and a self-starter, this could be the job for you.
The Customer Service Representative is responsible for providing Signature Customer Service to both external and internal callers.
Key Job Responsibilities:
· Answer incoming calls
· Assist with online chatting with potential new clients
· Data Entry
· Follow-up with online website inquiries
· Taking payments
· Assist with front desk duties
Education, Skills and Work Experience Requirements:
· High school education or equivalent
· 3-5 years of work experience in call centers providing customer service
· Basic understanding of computers and ability to learn software systems
· Able to work with minimal supervision
· Strong communication and interpersonal skills
· Customer service oriented
· Great phone skills/voice
· Attention to detail
· Motivated
· Dependable
· Bilingual (English/Spanish)
The Carlson Law Firm is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule: 8 am - 5 pm Monday - Friday
Job Type: Full-time
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Work setting:
Application Question(s):
- Are you willing to undergo a background check in accordance with local/state laws?
- Do you have inbound call center experience?
- This is an in-person position, are you willing to work in the Killeen office Monday - Friday 8 am - 5 pm?
Language:
- English/Spanish (Required)
Work Location: In person