Simple Direct is a well-established community outreach and sales firm with a mission to continuously help underserved communities gain access to telecommunication services. In relation to contributing to Simple Direct's mission and goals, a Customer Support Associate reviews the program offerings with prospective customers for the top telecommunications firms in the nation. The Customer Support Associate’s role is an in-person position, interacting with consumers directly and closing sales as needed based on eligibility. We play a heavy hand in assisting customers in enrolling in free wireless phone services. Currently, we are on the lookout for a Customer Support Associate who is engaged, accountable, innovative, and dedicated to our community outreach mission. The Customer Support Associate will offer high levels of customer service, support, guidance, and accountability throughout the enrollment process.
Customer Support Associate Responsibilities:
- Provide a top-notch customer service experience by actively listening to customer needs, close sales, engaging in a friendly manner, and empathizing with every community member to ensure customer satisfaction
- Participate in outreach efforts to identify customers’ eligibility for government assistance and disseminate program information
- Use professional knowledge and perspective to relate to potential customers to establish professional rapport and close sales
- Utilize critical thinking and problem-solving skills to address and resolve customer issues and ensure a positive customer service experience when signing them up for new sale promotions
- Perform appropriate program follow up and coordinate with team members to go over program goals daily, weekly, and monthly
- Monitor customer progress through the enrollment process to ensure that customers comply with the program qualifications
- Attend training and meetings regarding community outreach events, customer service experience, compliance, or program updates
Customer Support Associate Qualifications:
- 0-3 years experience in customer service, sales, or account management is preferred
- Ability to convey information accurately and effectively during the customer service and sales process
- Excellent verbal and written communication skills
- Must be reliable and able to travel to the office and local enrollment events
- Ability to perform and manage multiple tasks efficiently with minimal supervision
Perks of the Customer Support Associate Role:
- Uncapped earning potential through commissions and bonuses weekly
- Holidays off
- Opportunity to impact the community
- Company-paid travel opportunities for top performers
- Fun, collaborative, team-oriented work environment
- Individualized training based on personal learning skills
Job Type: Full-time
Pay: $45,924.12 - $55,897.86 per year
Benefits:
- Cell phone reimbursement
- Paid training
- Travel reimbursement
Compensation package:
- Bonus opportunities
- Commission pay
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person