Job description
Hotel Front Desk Agent
A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.
Job Description
- Welcome and register guests expeditiously, provide information to guests as needed, obtain indentification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guest out of the the hotel as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Resolve guest problems and complaints
- Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
Job Requirements
- Applicants must possess excellent customer service and computer skills
- Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays
- Ideal candidate has previous Cloudbeds and hotel experience
ExperienceRequired
- 1 - 2 years: Customer Service or Hospitality Industry
Education
Skills
Preferred
- Multi-Tasking
- Problem Solving
- Time-Management
- Detail Oriented
- Cloudbeds
Behaviors
- Enthusiastic: Shows intense and eager enjoyment and interest
Related keywords: receptionist, customer service, front desk, front desk agent
Job Type: Part-time
Pay: $14.00 per hour
Expected hours: 16 – 24 per week
Benefits:
Schedule:
- 4 hour shift
- 8 hour shift
- Night shift
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person