Summary
The Customer Service Rep needed for Manufacturing/Distribution Organization located in Mercer County, NJ. Working with Shipping, and Accounting Departments, by both telephone and correspondence in order that customers requirements be satisfied. This position reports directly to the Director, Sales & Marketing.
- Receives sales orders for Homasote products; answers inquiries, if necessary, regarding availability, prices and shipping promises on standard products.
- Gets needed information from Sales Department on special orders and sends quotes to customers and/or salespersons by email, fax or telephone.
- Answers inquiries concerning status of orders, expedites and advises customers and salespersons.
- Processes sales orders on standard form and enters into computer, fills in complete data, fully descriptive of products ordered with prices and discounts, plus shipping information.
- Makes needed revisions to edited orders in MAPICS and distributes copies of orders, as directed.
- Sends daily order acknowledgements
- Prepares and issues credit memos as necessary.
- Answers calls from outside regarding subjects such as: where Homasote can be purchased, in reference to technical data, which calls are rerouted to technical dept or sample dept, etc.
- Takes and enters into Excel the product information.
- Schedules pickups, truck and rail shipments daily, based on product inventory, and if not in stock, communicates time frame to customer.
- Calls Shipping Department with changes to orders.
- Performs a variety of data entry into forms and reports, such as, but not limited to, customers’ lists, labels, etc.; maintains files for such items as orders, reports, invoices, price book, etc.
- Maintains data base of customer contact information.
- Performs administrative duties such as: collates, stuffs envelopes, monthly Sales Representatives’ mailings.
- Member of the phone team
·Education and/or Experience
- High School Diploma
- 2 Years of experience in a support role function
- Experience in a manufacturing or factory environment a plus
- Proficiency in MS Word, Excel, and familiarity with MAPICS or technically savvy
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
Weekly day range:
Ability to Commute:
- Trenton, NJ 08628 (Required)
Ability to Relocate:
- Trenton, NJ 08628: Relocate before starting work (Required)
Work Location: In person