Quotation Clerk
Elite Lighting, a manufacturer of LED lighting headquartered in the City of Commerce is searching for a Quotations Clerk. The candidate promotes excellent customer service by ensuring the company provides timely and accurate job proposals to customers. Their aim is to provide excellent customer service and to promote this idea throughout the company. The Quotations Clerk seeks to match specification requirements on jobs to offer product sold by the company and interacts with customers to provide information in response to inquiries with the goal of providing the highest quality of service to each customer. The candidate also interacts with various in-house departments to convey all information needed to accurately fill custom orders. The candidate must comply with the customer service role as the “advocate” of our customers at all times within the scope of company policies and procedures.
Responsibilities are included, but not limited to:
° Maintains record of all quotes completed and follows-up quotes in a timely fashion to help Elite win the job.
° Keep accurate records of discussions or correspondence with customers, and promptly follow-up on all pending items.
° Answer all phone calls and requests directed to the Quotations Department promptly, professionally, and thoroughly. Employee must promptly answer all email inquiries within a 24-hour time frame.
° Seeks final approval on all quotes prior to submitting these to the customer.
° Employee will work with upper management to find a reasonable solution for complex issues.
° Inquires about and stays knowledgeable on common products at Elite and in the market.
° Prints specification sheets and accurately mark all items to prepare job quotations for the quotations manager.
° Cross product from other manufacturers to Elite product with the best possible option using accurate analysis.
° Use Oasis to upload and record every quotation provided to customers.
° Prints master report from Oasis at the conclusion of the day to analyze quote status and ensure all quotes for the day were submitted.
° Interact with employees of other departments in a professional and respectful manner. Position requires a high level of interaction with the Data Entry, Engineering Assembly, and the Customer Service Departments.
° Organizes to-do list by continuously monitoring incoming email, tracking priority requests, and providing customers with information in a prompt manner.
° Complies with all company-mandated policies and procedures.
° Additional duties as required by the administration consistent with changes in the work, work environment, changes in sales territories, changes in technology, or other factors at the discretion of management.
Qualifications:
· College degree in Business Administration or related field.
· A minimum of 2 years of related experience.
· Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
· Proficiency with Microsoft Office Suite (Outlook, Excel and Word).
· Strong communication and interpersonal skills, with the ability to interact professionally with internal and external stakeholders.
· Consistent, dependable, and accurate in managing and completing responsibilities/ tasks.
· Meticulous attention to detail and a commitment to maintaining confidentiality.
· Strong problem-solving, critical thinking and analytical skills.
· Ability to work independently and collaboratively as part of a team.
Supplemental Pay
- Year-end, discretionary bonus pay
Work location
Benefits
- Health, dental, vision and critical illness option Insurance Options.
- 401(k)
- 40 hours paid sick time accrues at completion of probationary period.
- 6 annual paid holidays
- Life insurance option.
- Employee discount
- Employee assistance program
- Other
Pay: Staring from $23.00
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Commerce, CA 90040: Relocate before starting work (Required)
Work Location: In person