The Key Holder is responsible for overseeing the operations of the gallery; assumes responsibility for the gallery in the Manager’s or assistant managers absence ; participates in the implementation of store policies and procedures; strives to reach sales and payroll budget goals; and works to train, develop, and coach all team members.
Job Requirements: ·
Welcome every customer that enters the gallery.
· Deliver excellent customer service.
· Resolve customer service opportunities with professionalism and in a timely manner
· Lead by example on the sales floor and follows all company policies and procedures.
· Communicate selling features, benefits and values of gallery merchandise. · Ensure all gallery opening and closing duties are performed accurately, timely, and according to Fireworks standards.
· Maintain gallery cleanliness
· Oversee price changes and mark downs and ensure they are completed accurately and efficiently.
· Ensure all paperwork is accurate and processed in a timely manner. · Execute, achieve and exceed the goals of the gallery.
· Accurately execute operational tasks such as ringing sales, receiving stock, shipping merchandise and maintaining the look of the gallery.
· Engage in Loss Prevention through excellent customer service, gallery awareness, and accurate documentation and reporting.
· Handle difficult situations with professionalism and respect for all involved. · Delegate tasks to the sales team.
· Train, develop, and coach all team members. · Assist in interviewing, hiring, and onboarding of all new candidates.
· Assume responsibility of gallery in Store Manager’s and assistant managers absence.
· Participate in special store functions as directed by the management team; such as floor sets, store meetings and physical inventory. · Monitor receiving of new stock and daily transfers.
· Partner with Store Manager/Assistant · Any other responsibilities as assigned by Manager and Assistant manager.
· Work on special projects as needed.
· Has a positive attitude and works well in a team environment.
· Microsoft Windows proficiency.
You must be able to work any scheduled time to open or close the store.
You will be responsible for overseeing tasks of sales associates when management is not around. Having a positive out look and get along well with all team members and handling customer issues.
Attention:
You will only be required to pass a background check ONLY. You are required to have your ID or Passport at time of interview along with your birth certificate.
Job Type: Full-time
Pay: $21.50 - $22.95 per hour
Expected hours: 36 – 38 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person