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Insurance Agency, Part Time (Plainfield) Insurance agency is looking for a part time associate 20-30 hrs. Weekly Flexible hours.
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Communicating with clients: Employee will interact with customers via phone, email, or in person to provide assistance with their insurance needs.
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Processing policy changes: They help customers with policy changes such as adding or removing drivers, updating coverage limits, or changing payment information.
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Handling claims: Insurance CSRS help customer file claims, work with adjustors to process claims, and keep customers informed of the claims process.
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Billing Inquiries: They assist customers with billing inquiries, such as explaining charges or helping to set up payment plans.
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Providing information: An Insurance CSR provides customers with information about insurance policies, coverage options, and other related maters.
Salary: $18.00 - $20.00 per hour
Benefits
Hourly Base Salary + Commission
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Responsibilities
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Process customer policy change requests.
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Secure all Trailing Documents from customers.
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Handle all incoming claim calls from customers.
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Complete Evidence of Insurance requests.
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Immediately greet all customers, entering the office, in a friendly and helpful manner.
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Take premium payments from customers.
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Ask each customer for referrals and explain our referral program.
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Treat each customer contact as a cross and up-sell opportunity including financial products.
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Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
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Return all phone messages promptly.
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Prospecting and generating new business through leads & referral sources.
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Provide exceptional customer service.
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Be outstanding at relationship building.
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Maintain client relationships with follow up phone calls.
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Maintains inventory of office supplies and forms - places orders weekly.
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Claims follow up calls.
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Provides on-going support to insurance clients as needed.
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Provide customers with additional information about new products and services.
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Uphold the wants and needs of your customers
Requirements
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High school diploma or GED equivalent needed
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Prior Insurance experience is a plus
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Must have knowledge of basic Microsoft Office functions
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Excellent active listening, interpersonal, and communication skills
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Works well with other employees and is a team player with a positive attitude.
Company Description
Independent Insurance Agency