Job Title: Greeter
Reports to: Sales Manager / General Sales Manager
Primary Responsibility:
Ensuring every guest receives excellent service by answering leads, setting appointments, greeting guests, demonstrating products, presenting lease and sale proposals, delivering vehicles, following up, possessing exceptional product knowledge and dedication to service.
Qualifications & Skills Required:
-
Excellent written and verbal communication skills.
-
Willingness and ability to learn and information required to become a product expert.
-
Ability to complete a workplan unsupervised.
-
Genuine concern and dedication to helping people.
-
A passion for cars.
-
Customer service or retail experience.
-
Willingness to take constructive criticism.
Job Description Daily Duties:
-
Use CRM workplan to make required number of outgoing customer contacts (calls & emails)
-
Follow prescribed guidelines when responding to internet leads.
-
Greet guests at the dealership
-
Conduct product presentations and demonstration drives.
-
Present sale or lease proposals to guests
-
Work with sales managers to finalize terms and conditions of purchase or lease
-
Deliver sold vehicles to guests
Conduct post purchase follow- -up
-
Ensure high quality with every guest interaction
-
Assistant in setup and maintain of dealership display
-
Move and park vehicles
-
Attend, participate, and/or complete required training meetings/ courses.
-
Other duties as assigned
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:
-
After 60 days, employee will have 80% of basic medical through Regence which includes vision and prescription coverage
-
Optional at cost Dental coverage
-
Optional at cost Several Voluntary Coverages including Long Term Disability, Short Term Disability, Accident, and Life Insurances
-
After one year, 401(k) with company contributions is available
-
After 90 days Employee discounts on vehicle purchases, parts and service
-
Paid time off is accrued 1 hour for every 40 hours worked