Customer Service Representative
Description
The Customer Service Representative supports the company’s customers and outside sales team by managing the order entry and fulfillment process. Key activities include, entering and executing orders, providing quotes and product information, answering questions, updating customer records and item records, complaint management, and additional sales related activities as directed from time to time. The Customer Service Representative is the front line of support for customers and customer satisfaction is a key objective.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly and proactively to customer inquiries, including order confirmations, order status, quotes, etc.
- Quoting in accordance with company policy or guidance from account manager.
- Acknowledging and resolving customer complaints.
- Processing orders and requests.
- Assisting with receiving, fulfillment and shipping tasks.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary, including enlisting technical help, product crossing, pricing, payment/credit issues, etc.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Desired Skills
- Fluent in Microsoft Office applications including Outlook, Excel, Word, and Teams
- Strong attention to detail
- Prior experience with an ERP system
- Strong written and verbal communication skills
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
Work setting:
Ability to Relocate:
- Greenville, SC 29607: Relocate before starting work (Required)
Work Location: In person