Join Our Team at Gable Steel as a Customer Service/Engineering Support Specialist!
Gable Steel has rapidly risen to become one of the largest companies in our marketplace, and we are looking to add you to our team to catapult that momentum even further. Visit our website at gablesteel.com to take a look at what we do.
Role Overview:
We are actively seeking a dedicated individual to ensure our customers have a successful experience with Gable Steel during the Post-Sale stage of their journey. As a Customer Service/Engineering Support Specialist, you will play a critical role in maintaining our high standards of customer satisfaction and support.
Key Responsibilities:
- Serve as a liaison between the sales and engineering teams to provide seamless support to our customers.
- Assist customers with any questions or issues related to their projects, ensuring a successful experience from start to finish.
- Handle and de-escalate customer complaints by providing effective solutions or alternatives.
- Maintain thorough records of all customer interactions and ensure all documentation and paperwork is properly organized.
- Proactively communicate with customers to provide updates and ensure their needs are met.
What We Offer:
- Be part of a growing organization that values customer experience above all else.
- Join an integral part of a team-driven culture where your contributions are valued and supported every day.
- Enjoy a fun, relaxed, and laid-back work environment.
- Flexible schedule to accommodate your needs.
Job Requirements:
- Must be a people person who enjoys interacting with others, particularly over the phone.
- Exceptional communication skills, both written and spoken.
- Extremely detail-oriented with strong organizational skills.
- Proficient in using a computer, including email and CRM systems.
- High level of empathy and the ability to leave a lasting positive impression on customers.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person