Inside Sales Job Description
This position is responsible for entering customer purchase orders into the manufacturing software and communicating with the customer to provide feedback, answer questions, and problem solve. You will interact closely with the customer, other sales personnel, and the manufacturing team to help ensure the customer’s needs are met in a timely manner.
Job Duties
· Work with the sales team and product specialists to provide quotes to existing and prospective customers.
· Enter new customer purchase orders into the manufacturing software with lead times provided by manufacturing.
· Provide order acknowledgments to the customer.
· Follow up with the customer as needed to communicate progress or changes in order status.
· Work with outside sales and the manufacturing team to respond to customer inquiries and problems.
· Interact with potential and existing customers through emails and telephone calls to identify opportunities for products and services.
· Develop meaningful relationships with customers to encourage trust and loyalty.
· Help maintain organized filing system for customer orders and shipments.
Job Skills and Requirements
· Customer service experience a strong plus.
· Must be able to learn and maintain a good understanding of products and services.
· Strong oral and written communication skills are a must, including a strong phone presence.
· Proficiency in Outlook email is essential and Excel spreadsheet skills are a plus.
· Proficiency in basic math skills; Calculations of percentages, sales prices and discounts are common.
· Ability to build rapport with customers and understand customer needs.
· Interpersonal and teamwork skills. Ability to interact with other sales and manufacturing personnel to fulfill job duties.
· Must be able to multi-task, prioritize, and manage time effectively.
· Physical requirements include sitting, standing, using a telephone handset or headset, and lifting up to 25 lbs.
Pay and Benefits
· Salaried position with potential for incentive bonuses.
· 3 weeks’ paid vacation.
· Paid holidays (9 per year).
· Medical, dental, disability and life insurance available after 90 days.
· 401k plan enrollment at 180 days.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Haw River, NC 27258 (Preferred)
Ability to Relocate:
- Haw River, NC 27258: Relocate before starting work (Required)
Work Location: In person