Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and direct them to the appropriate department or individual
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain accurate records of guest accounts and transactions
- Process payments and ensure all financial transactions are handled securely
- Assist with check-in and check-out procedures
- Collaborate with other hotel staff to ensure a smooth and enjoyable guest experience
Qualifications:
- Previous experience in customer service or hospitality is preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in using phone systems and computer software
- Ability to handle difficult situations with patience and professionalism
- Knowledge of guest relations principles and practices
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person