Job Overview:
I&R Waterproofing Inc. is a local company located in Concord and Hickory of North Carolina; servicing homeowners and contractors with any water and moisture issues. We are in quick search of a dedicated Dispatcher with customer service skills. The ideal candidate will have the ability to follow a system or structure for handling multiple tasks and information as well as demands at the same time.
-Relaying information such as work orders or other messages to and from work crews
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, or immediate needs
- Handle incoming customer inquiries via phone and email
- Perform data entry tasks accurately and efficiently
- Maintain a high level of professionalism and phone etiquette at all times
-Preparing daily work such as schedules
-Being in charge of communications within company assigned territories
Qualifications:
-Bilingual (English and Spanish)
- Strong communication skills with internal teams
- Experience in transportation management or logistics is a plus
- Proficiency in Microsoft 365
- Knowledge of GIS software for mapping and routing purposes
- Ability to multitask in a fast-paced environment while maintaining attention to detail
This Dispatcher role offers the opportunity to work in a collaborative team setting, providing valuable support to our customers.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
- 12 hour shift
- Monday to Friday
Ability to Commute:
- Concord, NC 28027 (Required)
Work Location: In person