Company Overview
Our Company is an industry-leading provider of comprehensive facility maintenance services for commercial and residential properties of all sizes. We utilize customized technology and specialized systems to support our team of trained professionals, helping us deliver exceptional services to our customers. Founded in 1992 and currently servicing over 10mm SQF with over 500 employees, our company has evolved to include specialists in commercial cleaning, engineering and operations, architectural maintenance (metal, marble and wood), pest control, security, and lighting and energy solutions. And we’re about being sustainable, for your budget and the environment. It’s why we’re the fastest growing team in the eastern US.
OUR VALUES: Our company is comprised of a set of operating principles called "core values". They are “Mary Minds, One Mission; Everything with Integrity; Be Accountable, and Adapt & Grow. These core values serve as the foundation for who we are as a company, how we conduct business, interact with our customers, and, last but certainly not least, each other. We have a grand vision to be the best at what we do while also "Building a Great Place to work".
Diversity Statement: Our Company is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture but our reputation and company’s achievement as well.
We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
SUMMARY/OBJECTIVE: The Area Manager (AM) is responsible for managing a caseload of diverse accounts by organizing and overseeing its operations. The Area Manager will assume responsibility for supervising their staff’s performance, follow a schedule of inspections, train employees, troubleshoot accounts with deficiencies, and strategically manage a workforce. The AM will strive to attain the success of all their accounts by meeting or exceeding the client’s expectations.
ESSENTIAL FUNCTIONS and BASIC RESPONSIBILITIES:
- Setting up of new jobs, Work Orders, Staff Coverage (Call-Outs, New Jobs, etc.),
- Quality Assurance Inspections/ Quality control (Performing inspection reports)
- Responding to and Managing Client Complaints
- Training of employees
- Close out account Deficiencies
- Ensuring the scope of work is being adequately carried out at each account
- Visiting sites according to a pre-defined schedule and relationship managing the account
- Manage ~60 Client Accounts in the NYC Region
- Manage ~50 Staff (Porters)
- Maintaining Equipment and the company vehicle
- Operate Floor Equipment (Side by Side, Burnisher, Pressure Washer, Auto Scrubber, Buffer, Extractor)
- Work on the Weekends/Emergencies (ie: Work after-hours in the event of a client emergency)
COMPETENCIES/SKILLS:
- Management Experience
- Cleaning / Janitorial Experience
- Bi-lingual (English and Spanish)
- Possess a Valid Driver’s License
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Customer/Client Focus.
- Ethical Conduct.
- Stress Management/Composure skills
- Attention to detail and high level of accuracy
- Effective Organization & Time management skills
- Ability to work proficiently in a fast-paced environment
- Strong written and verbal communication skills
Physical Demands: Stand, walk, or sit alternately, depending on specific daily demands. Infrequent lifting and/or carrying of bulk supplies weighing up to 25+ pounds (with assistance as necessary). Up to 25% of the time may have to perform the following physical activities: bend/stoop/squat: crawl: climb stairs/ladder: kneel” push or pull: twists torso: reach above shoulder level. Talking. Expressing or exchanging ideas using the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. The employee may be subjected to long periods of sitting, typing, or looking at a computer screen.
Environmental Conditions: The worker is subject to both environmental conditions. Activities occur inside and outside.
Mental Demands: There are several deadlines associated with this position, which may cause significant stress.
EEO Statement: We are an equal opportunity employer. It is the policy of the company to hire, train, promote and pay its associates without regard to age, immigration or citizenship status, color, disability, gender (including sexual harassment), gender identity, marital status and partnership status, national origin, pregnancy and lactation accommodations, race, religion/creed, sexual orientation, and status as a Veteran or Active Military Service Member.
Disclaimer: The above statement is intendant to describe the general nature and level of work being performed by the incumbent (s) of the job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Rotating weekends
- Weekends as needed
Experience:
- Janitorial experience: 3 years (Required)
- Spanish: 5 years (Required)
- Time management: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: On the road