This position is required to float among our locations in North Austin including Harker Heights, Burnet, Marble Falls, and Georgetown. Urgently hiring! Pay is based on experience.
Benefits:
We offer generous benefits including – medical, dental, vision, health savings account, paid time off, 401K, 401K company match, disability and life insurance. We also offer a consistent day shift, Monday-Friday schedule, employee assistance program, free parking, employee referral program, and employee discounts!
Position Summary:
This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.
Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
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Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
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Answer telephone promptly and in a polite and professional manner
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Schedules and registers patient appointments and follows established procedures:
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Remind patient to arrive 15 – 30 minutes before scheduled appointment to complete paperwork
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Remind patient of cancellation/no-show policy
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Remind the patient of items to bring to appoints: insurance card, medications, and office visit fee
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Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
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Balances cash sheet and cash drawer in accordance with established standards
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Operates a multi-line telephone console
Experience Requirements
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Minimum one-year experience in customer service, preferably in a related clinical environment
Education, Licensure & Certification Requirements
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High School diploma or equivalent
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Associates degree or related healthcare certification, preferred
Knowledge, Skills and Abilities Requirements
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Strong attention to detail and accuracy, professional attitude, reliable
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Ability to handle confidential and sensitive information
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Ability to communicate in an active multi-office environment
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Ability to efficiently operate all job-related office equipment
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Ability to follow or provide verbal and written instructions
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Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
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Basic to intermediate computer operation
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Mathematical and/or analytical ability for basic to intermediate problem solving
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Specialty knowledge of systems relating to job function
Supervisory Responsibilities
This position has no supervisory responsibilities